Could have been an excellent experience..... Michalene chose to wait with the story of just one key as we were leaving. why ? 450 bucks isn't enough these days for another and requires a two hour return trip hassle. I should have been more suspicious of the "on sale" price. Too good to be true.
Was quick and easy. Has a beautiful waiting area.
I enjoy working with the service department at Diamond Buick. The personal service by providing me a ride to my place of business, the prompt response on status of my service work as well as pleasant staff to work with makes this a great place to do business! Thank you.
So happy with my experience buying my used Yukon Xl with Diamond! I had been through a bad experience with a different dealer, so I talked with Michalene who was wonderful to work with, answered all my questions and laid back. She made my buying experience easy and stress free!
Your service workers are such a big help to me. They helped answer all my questions. I feel comfortable at your dealership since I am a new widow.
I was in town and realized that I needed my oil changed in the pickup. I called and they got me in at 12:30pm! I was amazed to say the least! I cannot say enough nice things about Diamond GMC of Alexandria. I would give 20 stars if I could!
We came in on the coldest day of the year and the service to help us find our new vehicle was AWESOME. And we love our new vehicle!
Every time I come in, I get nothing but the best!!! Thank You everyone for always taking care of me!!
They got my vehicle in and fixed quickly, they were honest and did not tell me I need thousands of dollars worth of work done when I did not (3 other repair shops in town did and they had not even looked at the vehicle). They were friendly and professional.
The staff is very friendly and helpful, nice facility.
Everyone that was part of putting together the purchase - salesman (Tim Pederson), used car mgr (Corey), mgr & finance (Luke) - were all great to work with! Would definitely recommend and will be back when we need another vehicle in the future.
Always good service
I was traveling and they got my vehicle in and serviced as quickly as possible and kept me informed of the process the entire time
Everyone was friendly and very knowledgeable. It was a great experience!
I took my Buick here to have recall work done free!
I took my Buick here to have recall work done free!
Everyone was very helpful and friendly, no sales people were pushy at all. Overall it was a simple and enjoyable expierence.
Luke and Jake were great to deal with. I would avoid dealing with Jason Thoennes, my experience with him was less than pleasant. He essentially call me a liar well having no idea of what was going on. As well as trying to make me think I have no idea what accessories cost. Again Luke who I was dealing with on my 2023 2500hd AT4 was amazing and Jake stepped in when Luke was off to help out. Great service from everyone else!!!!! All in all 5 star experience!!
Awesome Experience! Scheduled my appointment online. They came and picked up my car and dropped it back off. Super easy and convenient. All I had to do was call in to pay the bill over the phone. Very friendly staff.
Courteous, easy online scheduling, found a warranty payment for one of the issues, nice waiting space.
Very helpful service staff.
Did what I needed.
VERY pleased with the service department! They were quite busy, but they got my car in at the appointment time, and was done before I knew it. They do top notch work!
The folks at Diamond Buick GMC treat me very well with genuineness. If I have any questions or concerns with with my vehicles, the questions are answered and the concerns addressed. DBG gives me no choice but purchase my vehicles from them. I highly recommend DBG to everyone I know.
I enjoy the Excellent Customer Service!
Diamond always looks out for their customers and every vehicle I have bought from them has been an easy process.
Great selection of vehicles.
The service was terrific from start to finish! Each individual I contacted was helpful and went to great lengths to provide personalized customer service. There were a few hiccups, but they did everything to make it right and took care not to inconvenience us. We were thankful for their honesty. They never made us feel like we were a nuisance with our concerns, and ultimately, we walked away with a Suburban that checked all of the boxes. They understand how important a car decision is and is not taken lightly. We are delighted with our purchase. Outstanding job all the ...
Had a fuel line problem solved in short time and at no charge. Great service!
Diamond Buick is a great place to do business. Their staff and sales people were very knowledgeable. Lucas was great to work with. He was like buying a pickup from my best friend!
I had an absolutely wonderful experience and was treated with respect and kept in the loop during the whole process.
Quick and knowledgeable
Efficient and friendly staff!
When travelling through Minnesota from Canada our A/C quit working. We called Diamond Buick and Zac was extremely helpful and got us in right away. They even went the extra mile and drove us to a restaurant while they fixed our van. Really appreciate the EXCELLENT service. Would recommend to anyone.
A very professional dealership that is accommodating. They provided a shuttle for me so I did not have to wait.
Absolutely LOVE the car wash!!! Staff is great.
DJ was an excellent salesman. He went over everything & kept me informed of delivery of my new vehicle.
Service tech. handled all our questions and took care of present needs. very professional !
Changed the oil. However the whole buying experience was a little disappointed. You lacked the extra wow factor. Nothing to make the buyer feel great. You spend that much money, buyers want to feel good. Example: maybe give the customer some car washes. Or at least wash it when oil is changed. Thanks.
I scheduled service for my vehicle online. This was the first time I used this option and it worked great. The service writer I work with is Zack and he is very thorough with service items my vehicle needed. Thank you.
Everything went smooth. I was offered many extra options, but never once did I feel like I was being forced to choose one of them. Jack and Corey were great to work with, I’ll definitely go back there when looking for my next vehicle.
Very satisfied with overall performance and quality of our buying process 👌
They got us the exact vehicle we were looking for and we’re very detailed in our transaction. Fair price for our trade and great customer service.
This dealership is amazing!! Everyone is top level when it comes to friendliness and customer service. Better than any dealership I've ever dealt with!
Great people and great selection...
Service was great. I liked the check over of my truck and the text updates were nice.
Dealership communicated and offered upgraded wiper blades. Dealership didn’t take advantage of the fact that I didn’t need a tire rotation, even though I requested one. The employees at diamond buick in Alexandria have your best interest!
Overall experience was good. 4.5 stars if they gave that option. Sales, the follow up questions I had, really no issues. One thing that bothered me though. My appraisal on my trade went down when my new truck came in. I didn’t put many miles on my current truck and they knew I’d be driving that truck until the new one showed up. My trade value was lowered by $1,000. Did the price on the new truck drop? No. Will they still make money on my trade? Yes, even if they didn’t lower the trade value they would make ...
Great service department. Service writers very personable.
The young man who gave me a ride to and from my work while my truck was being worked on was a absolute delight.
Great service. Sales people are great to deal with. See DJ!
Needed to have a new Key made today. I had the BEST experience. Very polite, very knowledgeable. I was very pleased and now I know my Buick Enclave will have a great place to go, IF I ever need. Thank you Diamond Buick.
Bought a car across state lines and without seeing it in person. Luke answered all of my questions, helped me work to get ot shipped, and kept in touch with me throughout the entire process. If they have another vehicle if interest in the future, I would definitely buy from him again. Also, they had the best price that I could find nationwide for what I was looking for.
Great service and always done on time and super friendly people too! Highly recommend Diamond Buick GMC!
Great Service!! They make it easy and their systems are effective - email and text reminders -
Quick and easy
It went well
Oil change & tire rotation done as expected and in a timely manner
This is my first time purchasing a vehicle with Diamond Buick GMC and I was blown away by their customer service. The salesperson Michalene Martin should be commended on her product knowledge and approach with customers. No one has ever done a better job of walking through vehicle features in all my years of buying trucks. No matter what question I threw at her she had a swift and confident response which put me at ease. Financing could not have gone any better either as Corey Nehk was extremely helpful and immediately called me back when I had a follow ...
On Time Completed all selected/requested services Fair pricing
Positive experience! Thanks, guys!
Bought many vehicles here and always have a great time and experience
Everything went great!!!!
Polite and courteous nice to deal with took it for a drive and then we sealed for a bit but did not buy it
Very friendly and courteous staff
They were able to fix my truck vary timely, Very good service.
We were stranded on the side of the interstate, in -20 degree weather, with 3 small kids, and Joel worked to diagnose what could be wrong with the vehicle over the phone. He gave us a couple different things to try to reset our system and his advice worked! About 40 minutes later we were back on the road. If it weren’t for Joel we would’ve been stuck waiting hours on end for a tow and time spent with the vehicle in the shop, in a town we’re not from. THANK YOU JOEL!!!
Great sales team!!
Zac and Allison rocked. Entire dealership looked great.
Got an appointment very timely . Done when promised.
Very easy to work with!
Brought my car in for a re-call notice. Service Dept was great. Cordial and service done promptly with my scheduled appointment. Job well done. Service manager was right on top of my appointment.
I purchased my truck in 2019 through Kris. It was a difficult time since my previous truck had been totaled and I felt rushed into purchasing another vehicle. Not comfortable for me. He made the experience as good as could be from my point of view. I was very pleased by the selection of vehicles at your location. This Fall, my vehicle was not maintaining oil pressure. Minnesota Motors in Fergus Falls determined that it needed a new engine, but were poor in communicating with me, seemed to have little ability to procure a new engine for my truck, and left ...
John at the service desk was very pleasant to deal with. He knew who I was when I walked in and was very polite and answered all of my questions to my satisfaction.
It was a painless truck buying experience. Got everything I wanted and nothing that I didn’t.
Great place to deal with! Can get parts and accessories here and prices are not out of line.
Everything went great. Jack Anderson was great through the entire process!
All the sales guys are great and friendly!! Corey in finance was great to deal and very thorough! John in service was amazing and getting to my issue and getting it resolved next day! Thanks again we will be back again!
Alyssa and DJ are both great!
Went great !! Fast and efficient 😍
Excellent service and love that they now me by name and all ways ask how I am doing and ask if there is anything they can help me with… that speaks millions
I enjoyed how friendly every one there is. Also every one seemed willing to help in any way they could
DJ and the team made it SUPER easy to buy from Diamond. They had everything ready to go and were very knowledgeable.
Everyone I have ever dealt with have always been polite and extremely nice! Especially the service department!!