Recall taken care of. I was contacted by Diamond of the recall. That was not expected. Very good proactive service. Thanks.
Jack and Cory Nehk were amazing! I'll definitely be back!
Jack and Corey Nehk were absolutely amazing today! Jack was super thorough and friendly, while Corey worked really hard to get the numbers right for me to drive away in my new car. Quick, painless, honest and upfront. They stayed late to make sure everything went smooth, and Jack helped me swap all my junk out of my trade in and into my beautiful new ride! Thanks guys! I would definitely recommend!
Called to have an issue looked at with my spouse car. Was told at the time I made the appointment that the issue was covered under warranty. Car was brought in and I was contacted that car was out of warranty. Update. I was contacted by the GM. We discussed my experience and why I gave the review 1 star. I appreciated the response and the explanation that I was provided. In the end I feel that I was taken care of and this is a non issue.
Excellent service in a timely manner.
Wonderful customer service!
Worked w/ Marcus, mostly over the phone. He went above and beyond to find me a truck and to make the entire experience painless and simple. I would definitely purchase another vehicle from Diamond.
As always, prompt courteous service. Timely and employees knowledgeable and friendly.
My fiancé and I were looking high and low for a vehicle we wanted and thankfully found it at Diamond Buick in Alexandria. We called ahead to ensure the vehicle was still there and by the time we got there they had the vehicle pulled up front waiting for us. We got the keys and took the vehicle for a test drive and fell in love with it. We went back in to talk numbers with Luke the Salesman and Chris the Finance Manager. Luke was so beyond helpful and straight forward with all our questions and helped point us ...
Thanks Diamond for the new truck!
Great people, incredible service!! Routine oil change and tire rotate. They picked my truck up at work and returned it to me when done!!! Can't been that for customer service!!!
Top Notch service as always!!
Accommodating, professional and efficient
Worked with Lucas G, and Cory in finance and couldn’t be happier. Great prices and even better service. Thanks gentlemen!
Did a great job. A part broke during service they fixed it at no charge! Good people friendly stand up work great technicians
The service was quick and thorough. They addressed every question.
Got my car serviced right away, no waiting in line.
Landon and all others who assisted us took the time that was necessary to make sure that we had everything we needed to feel confident in the purchase of my Terrain. They were able to give honest opinions and assistance throughout the entire process. Our experience was helpful and not pushy. That is why, we decided to purchase the vehicle there. They were able to take the time to meet with us and work us into their busy Saturday. We will be recommending others to go over to Diamond.
They took care of getting a new key fob programmed to my vehicle as well as taking out a few dings in the suburban in such a quick and timely manner. Thanks so much DJ for being such a great person to work with and get everything organized to be done all at the same time.
What a great experience
my car froze up near Alexandria on the way home from visiting family 800+ miles from home on Feb 12 in the bitter cold. they were so pleasant, fit me right in, cave me a ride to a hotel and kept me updated on the progress. Couldn't ask for better!
Kudos to your service department! Take care of your customers with the little things and they'll be back when something more serious arises. Well done sir!!!
Not often in todays times that involve major life changing family purchases, can a consumer find a business that is defined by exceeding ALL OF THE CUSTOMERS NEEDS AND EXPECTATIONS. Strictly by chance we met up with Diamond and Kris when we decided to come back to GM vehicles after a 20 year Ford Hiatus. Due to circumstances beyond anyones control our Vehicle purchase became complicated as we navigated our way over, under, around and thru a few obstacles. The Diamond associate team of Kris & his sales group, the business group, the service group and the parts group all stuck ...
Landon was great to work with, and a all around good experience!
Landon in sales was excellent, I had a lot of questions and he answered them all, even on his days off. Corey was also great to work with as Business manager. Even Gary who delivered my truck 1/2 way was as nice as a person could be. Completing the deal was a bit awkward from a distance. Final details a little uncertain. I expected everything could be finished electronically but did not realize MN requires an actual signature. But all worked out well.
They were helpfull in solving a problem and got it fixed, everybody was super nice there Thanks Diamond Buick GMC.
Professional & friendly service!
Traveling through and experienced an issue with my diesel engine in minus 15 degree weather. I pulled in and the service representative, Jeremy, jumped right on it. Soon the parts representative have found a replacement part at another dealer and dispatched a runner to pick it up. The service tech, Michael, was very good at quickly performing replacement and protecting the engine even more for the remainder of the trip. All this was on a Saturday morning. I really appreciate the fast and friendly service,
Very friendly staff and done with the oil change and inspection in great time with a comfy place to wait for the vehicle to be done!
Very nice people. I bought a 2015 Buick Lacrosse approximately a year ago from Chris one of your salesman. He explained everything in detail and was one of the main reasons I purchased from Diamond. I hope you give him the credit he deserves. The car was also in excellent condition and I am very fussy. Sincerely Al Fischer
Everything was excellent from the service managers, the people working on the car and the quality of product. Thank you very much. I will be back!
Zack and staff are excellent to work with
Warranty issue with a turbo coolant tube and possibly the turbo oil cooler/tube leaking. Whatever it was that was leaking seems to have stopped. I am glad that Buick stood behind their product and Diamond Buick was available to have my spouse and I back on the road as quickly as possible with good workmanship a priority as well. A special thanks to Zac the service tech. that took care of us and making sure, and understood, being my spouse and I are disabled and rely deeply upon the quality and reliability of our 2017 Buick EncorePremium, we can once ...
Waiting room was very comfortable. I enjoyed having a cup of coffee while waiting.
This was the first time I brought my truck into Diamond Buick GMC and the availability to get in was super quick. The actual oil change took little time and while I was waiting I was able to get some questions answered about an extended warranty!
I was very happy with the amount that i got for my trade.
Great job by all!
Awesome service!! Will definitely buy from them again!!
Michalene is absolutely the best! From her knowledge of vehicles to her sincere care for making our experience flawless! She always goes the extra mile to make sure you are comfortable with all aspects of your vehicle purchase. It’s an absolute pleasure doing business with her and Diamond Buick GMC of Alexandria!!
Hands down the best car buying experience we have ever had. From the no pressure sales of Cory and Kris to the finance aspect working with Corey, it was a breeze. It was definitely worth the drive to come here
Great experience all the way through! They got me the exact build I wanted at a fair price and amazing interest rate. Landon was very helpful, prompt with questions, and paid attention to the details - best salesman I’ve ever worked with. Corey in financing was also fast, friendly, and great at his job. We live 3 hours away, but we’ll be back!
Lucas was very knowledgeable, friendly and accommodating. He was very patient with us as we made our decision on what model vehicle fit our needs. He picked up on how we tend to keep vehicle for a number of years and shared with us the manufacturers warranty and extended warranty along with protective application to take care of the outside and interior of the vehicle. He took the time to show us around the showroom and introduced us to the service department if warranty or service work is needed. When the sale was complete he went through the vehicle demonstrating ...
I really like the service that I get at Diamond, always timely and professional service!
everything is smooth and on time
The place was super clean, staff was very friendly. Buying a vehicle was quick and simple.
Very accommodating company to do business with.
Great staff, Very friendly
Thank you Landon Goree and Diamond Buick GMC for one of the most pleasant car buying experiences I have ever had!
Marcus and the rest of the staff at Diamond Buick GMC were great to deal with. This was our first purchase with them and we will definitely be back. Would recommend them to anyone looking for a great vehicle purchasing experience.
On a return trip from hunting North Dakota my truck decided it was not in the mood to go home. We limped into Alexandria and pulled into Diamond. I will say this is a first class operation! They were extremely accommodating and even helped us transport our essentials over to a local hotel. We had thought we would be stranded overnight and have to drive home in a blizzard the next day. Within 3 hours they had the parts needed and a new injector installed in my Duramax. Hannah and Zac were spectacular and I highly recommend stopping in to see ...
We worked with Tim and had a great experience. He wasn't pushy but made sure we were taken care of when buying our truck. Even made sure it was delivered to us. We wouldn't hesitate to drive 4 hours to buy from them again. Thanks for being a great dealership to work with.
I couldn't believe the speed with which I got an oil change with all the extra checks they do to assure my vehicle is good to go until the next one. So appreciated with the busy time of year and colder weather sure to come.
It was evident from the moment that we met Michalene and Korey that they were both extremely knowledgeable about all of the Sierra trucks and options. This set them apart by a longshot from anyone we had dealt with at any other dealership in our vehicle search. They were able to locate a truck with everything we were looking for within a half hour and have it available for us in days! This was all amazing given the shortage of inventory of trucks all around. I can not say enough about this team at Diamond and that is why we ...
A1 DJ is very good
Friendly atmosphere and professional.....
Always have great service!
We bought a car from a great dude he was kind and helped so much I would recommend buying a car from here 100% super cheap and very nice cars to choose from
Fantastic service! We were met by friendly staff focused on customer service, throughout our experience!
I dealt with Tim when buying my Yukon and Zac with a warranty repair and had a great experience with both.
Absolutely fantastic customer service! They come and get the car, bring it back, and call to let you know everything was done and good. love it!
My wife had never had a brand new car and we went in there looking at "used ones". She test drove both an Acadia and a Silverado Crew. There was 1 car that caught her eye upon returning to the lot with the both the Acadia and Silverado. We ended up driving that Acadia before we left that night. I laid on thick that we couldn't afford a new car. I went back the next day and bought the car. The guys from Diamond worked with me to keep it a secret. It was kind of fun I ...
Interstate internet sale. Simply the best car sale process I ever experienced. Absence of tack-on dealer fees was a major sales point.
Great crew, excellent service!
when I had my oil changed they found a gasket leaking oil so they ordered the parts got the car in and fixed it I was glad they found the leak and fixed it so it didn't become a problem. Thank You.Bob
I started working with DJ Lien to buy a Toyota 4runner. Even though I was beaten to the car by another buyer, I cannot appreciate enough the service provider by DJ. He sent me all the additional information and pictures I requested from him. May be I'll be quick enough next time not to miss the vehicle I was looking for. Thanks again for the great customer service.
Diamond Buick-Gmc has really come along ways since taking over this property. There is now a brand new huge service and detailing department and a completely redone and show room and display lot.
I would recommend Diamond Buick GMC and my Salesman Tim Pederson to anyone looking for a pleasant car / truck buying experience! My Salesman Tim Pederson was outstanding and very knowledgeable about all the different makes and models of the used trucks I looked at. He listened to my questions and concerns that I had on some of them and he definitely had my interest at heart! Corey Nehk in finance was very professional and great to work with, along with Jason Thoennes and the rest of the great staff at Diamond! Way to go everyone, good job! Ding!
Tim is a knowledgeable salesman who went above and beyond to help me find a vehicle that was a perfect fit for me. He was patient with my “I don’t knows” and “selectiveness”. Because of this, it resulted in additional time before I made my final purchase. The wait for my vehicle to arrive on the lot was worth every second!
the sales dept is pretty awesome
We have purchased 2 vehicles and couldn't have asked for a more smooth and easy car buying process. Always fair and honest. We will continue to travel almost 2 hours when we need service or to buy more vehicles because its hard to find a dealership like them.
Very knowledgeable and helpful sales (Landon), finance, and management staff. They took the necessary time to explain all the various options available for warranty, wraps, etc and helped determine the best selection. Diamond Buick made buying a vehicle less stressful and in just a few hours. Thank you
Very knowledgeable and helpful sales (Landon), finance, and management staff. They took the necessary time to explain all the various options available to help determine the best selection. Diamond Buick made buying a vehicle less stressful and in just a few hours. Thank you
the staff was great very easy to deal with
The staff was great i will buy a nother from them just got a short wheel base yukon 😉 thank you guys
What a great dealership. No nonsense, gave a great deal, didn't try to upsell. Very happy with them. Not to mention that they gave a lifetime powertrain warranty!
Your salesman Marcus made a great experience in my used car buying experience .The car was not ready for delivery however taking me into the shop a explaining what was being done to the vehicle and how clean the service shop was made me feel confident in purchasing . Also Marcus did not send me to waiting room ,after the deal was made but visited with me until the paper work was ready. I came from St Cloud to find the car I wanted and am glad I did. I will recommend your dealership and Marcus to anyone who is looking ...
kris was awesome, I love my new escape!
Diamond Buick GMC takes care of its customers from pre-sale to post-sale. I worked with Luke and he made my vehicle purchasing experience a great one! This will be the first place I go for my next purchase.
Leave Us A Review