I scheduled service for my vehicle online. This was the first time I used this option and it worked great. The service writer I work with is Zack and he is very thorough with service items my vehicle needed. Thank you.
Everything went smooth. I was offered many extra options, but never once did I feel like I was being forced to choose one of them. Jack and Corey were great to work with, I’ll definitely go back there when looking for my next vehicle.
Very satisfied with overall performance and quality of our buying process 👌
They got us the exact vehicle we were looking for and we’re very detailed in our transaction. Fair price for our trade and great customer service.
This dealership is amazing!! Everyone is top level when it comes to friendliness and customer service. Better than any dealership I've ever dealt with!
Service was great. I liked the check over of my truck and the text updates were nice.
Dealership communicated and offered upgraded wiper blades. Dealership didn’t take advantage of the fact that I didn’t need a tire rotation, even though I requested one. The employees at diamond buick in Alexandria have your best interest!
Overall experience was good. 4.5 stars if they gave that option. Sales, the follow up questions I had, really no issues. One thing that bothered me though. My appraisal on my trade went down when my new truck came in. I didn’t put many miles on my current truck and they knew I’d be driving that truck until the new one showed up. My trade value was lowered by $1,000. Did the price on the new truck drop? No. Will they still make money on my trade? Yes, even if they didn’t lower the trade value they would make ...
Great service department.
The young man who gave me a ride to and from my work while my truck was being worked on was a absolute delight.
Great service. Sales people are great to deal with. See DJ!
Needed to have a new Key made today. I had the BEST experience. Very polite, very knowledgeable. I was very pleased and now I know my Buick Enclave will have a great place to go, IF I ever need. Thank you Diamond Buick.
Bought a car across state lines and without seeing it in person. Luke answered all of my questions, helped me work to get ot shipped, and kept in touch with me throughout the entire process. If they have another vehicle if interest in the future, I would definitely buy from him again. Also, they had the best price that I could find nationwide for what I was looking for.
Great service and always done on time and super friendly people too! Highly recommend Diamond Buick GMC!
Great Service!! They make it easy and their systems are effective - email and text reminders -
Quick and easy
It went well
Oil change & tire rotation done as expected and in a timely manner
This is my first time purchasing a vehicle with Diamond Buick GMC and I was blown away by their customer service. The salesperson Michalene Martin should be commended on her product knowledge and approach with customers. No one has ever done a better job of walking through vehicle features in all my years of buying trucks. No matter what question I threw at her she had a swift and confident response which put me at ease. Financing could not have gone any better either as Corey Nehk was extremely helpful and immediately called me back when I had a follow ...
On Time Completed all selected/requested services Fair pricing
Positive experience! Thanks, guys!
Bought many vehicles here and always have a great time and experience
Everything went great!!!!
Polite and courteous nice to deal with took it for a drive and then we sealed for a bit but did not buy it
Very friendly and courteous staff
They were able to fix my truck vary timely, Very good service.
We were stranded on the side of the interstate, in -20 degree weather, with 3 small kids, and Joel worked to diagnose what could be wrong with the vehicle over the phone. He gave us a couple different things to try to reset our system and his advice worked! About 40 minutes later we were back on the road. If it weren’t for Joel we would’ve been stuck waiting hours on end for a tow and time spent with the vehicle in the shop, in a town we’re not from. THANK YOU JOEL!!!
Great sales team!!
Zac and Allison rocked. Entire dealership looked great.
Got an appointment very timely . Done when promised.
Very easy to work with!
Brought my car in for a re-call notice. Service Dept was great. Cordial and service done promptly with my scheduled appointment. Job well done. Service manager was right on top of my appointment.
I purchased my truck in 2019 through Kris. It was a difficult time since my previous truck had been totaled and I felt rushed into purchasing another vehicle. Not comfortable for me. He made the experience as good as could be from my point of view. I was very pleased by the selection of vehicles at your location. This Fall, my vehicle was not maintaining oil pressure. Minnesota Motors in Fergus Falls determined that it needed a new engine, but were poor in communicating with me, seemed to have little ability to procure a new engine for my truck, and left ...
John at the service desk was very pleasant to deal with. He knew who I was when I walked in and was very polite and answered all of my questions to my satisfaction.
It was a painless truck buying experience. Got everything I wanted and nothing that I didn’t.
Great place to deal with! Can get parts and accessories here and prices are not out of line.
Everything went great. Jack Anderson was great through the entire process!
All the sales guys are great and friendly!! Corey in finance was great to deal and very thorough! John in service was amazing and getting to my issue and getting it resolved next day! Thanks again we will be back again!
Always a pleasure! Wonderful employees and exemplary service!
Alyssa and DJ are both great!
Went great !! Fast and efficient 😍
Excellent service and love that they now me by name and all ways ask how I am doing and ask if there is anything they can help me with… that speaks millions
I enjoyed how friendly every one there is. Also every one seemed willing to help in any way they could
DJ and the team made it SUPER easy to buy from Diamond. They had everything ready to go and were very knowledgeable.
Everyone I have ever dealt with have always been polite and extremely nice! Especially the service department!!
The staff was friendly, helpful, receptive, kind, and good listeners. I had a great experience. Thanks to everyone involved!
Prompt courteous service
Excellent customer service! Jack Anderson was extremely helpful, patient, and courteous. Couldn't have asked for the process to go any smoother, or faster. Everyone at Diamond Alexandria are very friendly and easy to work with.
We bought our vehicle there for the first time and J.D. was very helpful. Made sure our questions were answered and he even put my plate when they received it, which was greatly appreciated. And Zac in the service department has also been attentive to see if I need to replace anything within my vehicle. I also appreciate the reminder texts to let me know about my upcoming oil change appt. These things maybe little to some people but means a lot to others. I am glad that we found the vehicle we were looking for at Diamond Buick!
I just wanted to make sure that everyone hears about the salesman I worked with. I had been looking for a truck for about a year. While driving to the cities I stopped by to see what Diamond Buick had on their lot. I sat down with Kris Linde and discussed what I was looking for. Kris was the first salesperson who took the time to listen to what I was looking for and not just try to sell me something off the lot. It took us a couple months of searching but finally a truck came up that fit ...
Easiest car I've ever bought.
Shout out to the professional help of Lucas - so impressed with this dealership. He had exactly what I wanted and made purchase very easy. Had a situation where I had to use the service dept the day after I brought my car home and they were fabulous also. Loving my new car more every day!
Timely service, nice atmosphere, comfortable waiting area, friendly receptionist.
Your staff and their service is excellent. I needed an appointment and they took care of me in a matter of hours. I cannot say enough about this dealership They are excellent. We have purchased a car from them as well. Same result, excellent. So happy with the car. Blessings! Bob Olson
5 stars! Great experience. Great customer service. Friendly staff. I really appreciate the text messaging feature from start to finish. It was great to be notified when service had started on my vehicle and alerted with the outcome. This is a great communication tool. I will definitely be back!
Even though DJ was busy, he made sure we were comfortable and kept everything moving. While we were waiting, people we kind and made sure we didn’t need anything. It was also very helpful that no one was pushy and very willing to listen to my needs and wants.
Recall taken care of. I was contacted by Diamond of the recall. That was not expected. Very good proactive service. Thanks.
Jack and Cory Nehk were amazing! I'll definitely be back!
Jack and Corey Nehk were absolutely amazing today! Jack was super thorough and friendly, while Corey worked really hard to get the numbers right for me to drive away in my new car. Quick, painless, honest and upfront. They stayed late to make sure everything went smooth, and Jack helped me swap all my junk out of my trade in and into my beautiful new ride! Thanks guys! I would definitely recommend!
Called to have an issue looked at with my spouse car. Was told at the time I made the appointment that the issue was covered under warranty. Car was brought in and I was contacted that car was out of warranty. Update. I was contacted by the GM. We discussed my experience and why I gave the review 1 star. I appreciated the response and the explanation that I was provided. In the end I feel that I was taken care of and this is a non issue.
Excellent service in a timely manner.
Wonderful customer service!
Worked w/ Marcus, mostly over the phone. He went above and beyond to find me a truck and to make the entire experience painless and simple. I would definitely purchase another vehicle from Diamond.
As always, prompt courteous service. Timely and employees knowledgeable and friendly.
My fiancé and I were looking high and low for a vehicle we wanted and thankfully found it at Diamond Buick in Alexandria. We called ahead to ensure the vehicle was still there and by the time we got there they had the vehicle pulled up front waiting for us. We got the keys and took the vehicle for a test drive and fell in love with it. We went back in to talk numbers with Luke the Salesman and Chris the Finance Manager. Luke was so beyond helpful and straight forward with all our questions and helped point us ...
Thanks Diamond for the new truck!
Great people, incredible service!! Routine oil change and tire rotate. They picked my truck up at work and returned it to me when done!!! Can't been that for customer service!!!
Top Notch service as always!!
Accommodating, professional and efficient
Worked with Lucas G, and Cory in finance and couldn’t be happier. Great prices and even better service. Thanks gentlemen!
Did a great job. A part broke during service they fixed it at no charge! Good people friendly stand up work great technicians
The service was quick and thorough. They addressed every question.
Got my car serviced right away, no waiting in line.
Landon and all others who assisted us took the time that was necessary to make sure that we had everything we needed to feel confident in the purchase of my Terrain. They were able to give honest opinions and assistance throughout the entire process. Our experience was helpful and not pushy. That is why, we decided to purchase the vehicle there. They were able to take the time to meet with us and work us into their busy Saturday. We will be recommending others to go over to Diamond.
They took care of getting a new key fob programmed to my vehicle as well as taking out a few dings in the suburban in such a quick and timely manner. Thanks so much DJ for being such a great person to work with and get everything organized to be done all at the same time.
What a great experience
my car froze up near Alexandria on the way home from visiting family 800+ miles from home on Feb 12 in the bitter cold. they were so pleasant, fit me right in, cave me a ride to a hotel and kept me updated on the progress. Couldn't ask for better!
Not often in todays times that involve major life changing family purchases, can a consumer find a business that is defined by exceeding ALL OF THE CUSTOMERS NEEDS AND EXPECTATIONS. Strictly by chance we met up with Diamond and Kris when we decided to come back to GM vehicles after a 20 year Ford Hiatus. Due to circumstances beyond anyones control our Vehicle purchase became complicated as we navigated our way over, under, around and thru a few obstacles. The Diamond associate team of Kris & his sales group, the business group, the service group and the parts group all stuck ...
Landon was great to work with, and a all around good experience!
Landon in sales was excellent, I had a lot of questions and he answered them all, even on his days off. Corey was also great to work with as Business manager. Even Gary who delivered my truck 1/2 way was as nice as a person could be. Completing the deal was a bit awkward from a distance. Final details a little uncertain. I expected everything could be finished electronically but did not realize MN requires an actual signature. But all worked out well.
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